The salary range for this position is CAD $35.36/Hr. - CAD $50.83/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Help support the systems behind the work happening across Providence Health Care.
Providence Health Care is preparing for an exciting period of growth, including the opening of the new St. Paul’s Hospital in 2027. Behind that work are the systems and technology that help our clinical and operational teams stay connected, work efficiently, and keep things moving every day.

As a Systems Analyst, Business IT Solutions, you’ll be part of the team helping make sure those systems work the way they should. Reporting to the Leader, Business IT Solutions, you’ll support and administer PHC business systems, applications, and related automations, including Computerized Maintenance Management Systems (CMMS) and other designated systems and services. You’ll work directly with teams across PHC to understand issues, troubleshoot problems, support user access, and respond when something isn’t working as expected. You’ll also have the opportunity to contribute to system enhancements and upgrades, helping coordinate and implement changes that improve how our teams work. Beyond day-to-day support, you’ll look at system data and workflows to spot anomalies, trends, and potential inefficiencies, helping identify areas that may benefit from a closer operational review.
In this role, you will:

• Support and administer business systems, applications, and related automations across PHC
• Work directly with business and clinical teams to provide hands-on technical support
• Troubleshoot system issues, incidents, and user access concerns
• Help plan, coordinate, and implement system enhancements and upgrades
• Follow change management processes and escalate more complex issues when needed
• Monitor system data and workflows to identify anomalies and potential inefficiencies
• Bring forward data variances that may benefit from further operational review
• Help ensure information across supported systems remains accurate, secure, and confidential

This could be a great fit if you enjoy solving problems, helping people, and finding practical ways to make systems work better. You’ll join a growing team at an exciting time for PHC, with opportunities to build your expertise, take on new challenges, and contribute to the systems supporting the organization’s future.

Please note that this is a temporary contract position with a defined end date of September 10, 2027, and the job posting will close on September 11, 2026 at 8:00 a.m.

Education, Training and Experience

• Bachelor’s Degree in Information Systems, Computer Science or related field
• Four (4) years recent related experience in an information systems technical environment or an equivalent combination of education, training and experience.
• Experience in providing enterprise support in a complex technology environment and process automation, best practice approach, technology efficiency, and effectiveness is required.

Skills and Abilities

• Expertise in the designated software application(s) and ability in supporting, maintaining, and administering complex applications as a subject matter expert.
• Demonstrated troubleshooting knowledge for technical solutions.
• Demonstrated troubleshooting knowledge on database management, data querying and reporting.
• Advanced proficiency in Microsoft Excel.
• Demonstrated skills in data research, gathering, and business and systems analysis.
• Demonstrated ability to analyze operational problems and recommend innovative solutions.
• Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology and to translate business needs into application or systems requirements.
• Administrative experience with Jira, including configuring workflows, permissions, and projects.
• Physical ability to perform the duties of the job.

State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
Make your mark on healthcare: Joining PHC during the new St. Paul's Hospital transition offers exposure that is difficult to find elsewhere. Be part of one of the biggest healthcare projects in B.C.’s history. 
Competitive pay and benefits: $35.36 to $50.83 CAD per hour, depending on experience, plus this role includes a robust benefits package, a competitive pension plan, and even a 50% discount on transit passes for eligible employees.
Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
Flexible work and hours: This role supports a flexible hours, hybrid model. While there are no fixed in-office days, attendance will be required for key meetings and organizational events.
Professional development: Join a growing team where you can expand your skills, take on increasing responsibility, and explore future opportunities in more senior roles, such as Senior Business Analyst.

Your Day to Day

• Coordinate system upgrades, integrations, and performance improvements to help keep enterprise platforms reliable, secure, and running smoothly.
• Monitor system performance, troubleshoot complex technical issues, and work with the Leader and technical teams to resolve higher-severity incidents.
• Contribute your technical expertise to complex system decisions and recommend opportunities to improve system reliability, security, and scalability.
• Develop and maintain technical procedures, system documentation, automated workflows, operational resources, and downtime and recovery plans.
• Support client access and authorization requests, ensuring requests are complete, appropriately approved, and addressed in a timely manner.
• Manage incoming service requests, investigate issues, prioritize and assign work, and ensure clients are kept informed through to resolution.
• Create training materials, user guides, FAQs, and other resources, and provide training to help teams confidently use new and existing systems.
• Stay current on emerging technologies and industry best practices, bringing forward ideas and opportunities to continuously improve PHC’s systems and services.
• Administer and maintain Jira, including workflows, permissions, and project configurations.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.