The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Responsible for registering patients in the computerized admission, discharge, and transfer (ADT) system, processing preadmissions, admissions, and discharges, and coordinating bed assignments with clinical staff. Maintains patient registration records, generates reports, monitors bed availability, and performs related clerical and administrative duties to support efficient patient flow and hospital operations.

Education

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• A competitive salary: The salary for this position is $28.74 per hour.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Register patients by collecting demographic, personal, and billing information and processing preadmissions, admissions, transfers, and discharges in the ADT system.
• Prepare admission documentation, obtain required signatures, and issue patient identification bands.
• Access healthcare databases (e.g., HealthNet, PharmNet) to verify or assign PHNs and retrieve patient information as needed.
• Process payments and explain policies related to self-pay accounts, deposits, room charges, and admission procedures.
• Coordinate bed management by monitoring bed availability, assisting with bed assignments, and communicating with clinical staff.
• Facilitate patient transfers by handling requests and coordinating with healthcare facilities, physicians, air ambulance, and patient transport services.
• Maintain records and reports including admission lists, bed statistics, patient cancellations, audit reports, and other departmental files.
• Provide customer service by responding to patient and visitor inquiries, giving directions, arranging escorts, and safeguarding patient valuables.
• Perform administrative and operational support duties such as answering phones, booking appointments, photocopying documents, managing supplies, handling alarms, and arranging staff relief coverage.
• Support compliance and departmental operations by conducting data quality reviews, assisting with morgue and body-release procedures when required, training coworkers and students, and performing other related duties.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.