Are you an organized, detail-oriented individual who thrives in a fast-paced healthcare environment? Join our team as a Booking Clerk in the Breast Clinic at Mount St. Joseph Hospital!

As a Booking Clerk, you’ll be at the heart of clinic operations, responsible for a wide range of tasks, including:

• Scheduling, booking, and coordinating outpatient appointments and admissions by interviewing patients, collecting personal information, and entering details into the health information system.
• Contacting physicians' offices, sharing or requesting information, and providing patients with pre-appointment instructions as outlined by clinic procedures.
• Providing administrative support. Generating operational reports from clinic statistics. Handling clerical tasks such as typing, filing, and maintaining office supplies. Sorting and distributing mail and managing documents (photocopying, faxing, and scanning).
• Reception duties, such as answering calls, welcoming visitors, and assisting hospital staff. Directing inquiries to the appropriate personnel and providing routine information.

Work Schedule and Location:
This position is on-site at Mount St. Joseph Hospital. Successful candidates must be available 2-3 days per week, Monday to Friday, between 8:00 AM and 4:00 PM. Additionally, 2-3 weeks of full-time availability will be required for orientation at the start of the role.

Next Steps:
Short-listed candidates will be contacted to complete assessments in typing, data entry, and medical terminology as part of the selection process.

Education

• Completion of Grade 12.
• Two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• Major Centre for Breast Cancer Treatment: Providence Breast Centre at Mount Saint Joseph Hospital in Vancouver, British Columbia, is on the front line of efforts to improve outcomes for women with breast cancer. We offer a multidisciplinary approach to breast diseases.
• Competitive pay: $27.10 CAD per hour. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Your Day to Day: 

• Appointment Management: Schedules, books, adjusts, and cancels appointments for patients, including follow-ups, tests, and procedures. Provides patients with pre-appointment instructions.
• Coordination and Communication: Contacts doctors' offices, nursing units, and departments to request patient records and test results. Confirms appointments with patients and transmits medical information and test results to relevant parties.
• Patient Admission: Interviews patients to gather personal details, completes standard forms, enters information into systems, explains and obtains signatures on consent forms.
• Reception and Support: Answers calls, greets visitors, provides routine information, and escorts patients. Directs inquiries and messages to the appropriate personnel.
• File and Chart Management: Sets up, organizes, and maintains patient files, ensuring test results and required documents are included. Retrieves and reviews files for accuracy.
• Clerical Duties: Types correspondence, reports, and other materials. Handles data entry, photocopying, scanning, faxing, and meeting arrangements. Prepares OR booking packages when needed.
• Diagnostic Test Scheduling: Books appointments for diagnostic tests, such as Radiology or Lab, and provides instructions to patients.
• Downtime and Reporting: Manages downtime procedures and generates operational statistical reports by compiling data.
• Work Area Maintenance: Keeps the workspace clean and organized, following procedures for sanitizing equipment and surfaces.
• Other Duties: Assists with related tasks and projects as needed.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations