Within the context of a client- and family-centered model of care and in accordance with the Mission, Vision, Values, and strategic directions of Providence Health Care (PHC), this position promotes a safe, respectful, and civil working environment for patients, residents, families, visitors, and staff.

The Leader, Business IT Solutions (BITS) plays a pivotal role in advancing PHC’s business systems and digital initiatives. Reporting to the Director, CMO & BITS, the Leader ensures the consistent application of policies, processes, and systems that drive value, mitigate risk, and enhance performance across PHC. Through oversight of product ownership, project delivery, and tier-1 support, this role is a change agent for technology adoption and business transformation initiatives.

This position partners closely with internal programs, provincial service providers (e.g., PDHIS/PHSA), and vendors to prioritize projects, manage the full lifecycle of business applications, and develop organizational standards, tools, and education that support best practices in business systems management.

The Leader provides leadership and management for a multidisciplinary team of project managers, product owners, and support specialists. The Leader offers mentorship and guidance, ensures consistency in work quality, and removes blockers to successful service delivery.

As a member of the Business IT Solutions department, the Leader participates respectfully and productively, provides and accepts thoughtful counsel, and champions excellence at every level.

Education, Training and Experience:

• A level of education, training, and experience equivalent to a Master’s degree in a related discipline such as Information Technology, Business Administration, or Health Administration is required.
• Seven (7) to ten (10) years of progressive leadership experience in IT, enterprise systems, or digital transformation, preferably in a multi-site or public-sector environment.
• Certifications such as PMP, PRINCE2, Agile/Scrum, or ITIL are preferred.
• Experience with provincial shared-service models (e.g., PDHIS, PHSA) considered an asset.

Skills and Abilities:

• Systems & Technology Expertise: Strong knowledge of enterprise application management, product ownership, and IT governance.
• Strategic Thinking & Analysis: Proven ability to translate trends into actionable strategies and business cases.
• Project & Change Management: Skilled in managing multiple priorities, using recognized methodologies, and guiding organizational change.
• Leadership & Collaboration: Demonstrated ability to mentor staff and build cross-functional relationships.
• Communication & Negotiation: Excellent verbal and written skills, able to convey complex information clearly.
• Organizational & Technical Proficiency: Strong organizational skills; proficiency in Microsoft Office, JIRA, SharePoint, and related tools.
• Adaptability & Innovation: Creative, flexible, and proactive in meeting client needs within policy and legislative constraints.
• Equity & Inclusion: Commitment to equity, diversity, inclusion, and Indigenous-wise practices.
  
  

• A competitive salary: The salary range for this position is $54.16 - $77.86 per hour, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Hybrid work opportunity.

Your Day to Day:

          Strategic Systems Management & Digital Transformation

1. Lead the development and execution of system roadmaps aligned with PHC priorities and provincial digital health strategies.
2. Oversee product ownership for enterprise applications (e.g., HR, Finance, Supply Chain, Contract Management, Data Analytics).
3. Influence provincial initiatives to ensure PHC’s operational needs are met.
   
   Internal Client Partnership & Stakeholder Engagement
   
   
4. Collaborate with departments to ensure technology solutions are fully leveraged for operational excellence.
5. Develop adoption and change-management strategies to maximize value and minimize disruption.
6. Provide education and tools for internal clients to navigate system functionality, reports, and budgeting processes.
   
   Process Improvement & Policy Development
   
   
7. Identify trends and gaps; develop solutions to improve efficiency, compliance, and user experience.
8. Lead creation and refinement of governance frameworks, templates, policies, and procedures for business systems.
9. Recommend and implement systems supporting lifecycle cost analysis, automation, and regulatory compliance.
   
   Performance Monitoring & Reporting
   
   
10. Establish performance criteria and monitor outcomes for systems and vendors.
11. Track and report on budgets, service levels, adoption metrics, and project outcomes.
12. Maintain accurate records through SharePoint and related platforms.
    
    Leadership & Team Management
    
    
13. Provide coaching, mentorship, and day-to-day oversight to staff, clarifying priorities and resolving issues.
14. Conduct regular check-ins, personal development plans, and annual performance evaluations.
15. Manage staffing requirements, hiring, work assignments, performance management, and terminations.
16. Foster a collaborative, respectful, and innovative team environment.
    
    Financial Management
    
    
17. Develop and manage operating and capital budgets, forecasts, and variance reporting for assigned portfolios.
18. Prepare business cases or briefing notes for investments that enhance efficiency or reduce risk.
19. Perform other related duties as assigned.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.