Providence Health Care (PHC) is seeking a Patient Care Manager to lead the dynamic Emergency Department at St. Paul’s Hospital.

As Patient Care Manager, you will collaborate closely with and oversee a diverse and specialized team, including emergency nurses, nurse leaders, educators, RNs, RPNs, LPNs, patient care aides, porters, clerks, and safety support workers. Reporting directly to the Director, you will play a pivotal role in providing operational leadership and fostering an environment that delivers exceptional, compassionate care to patients and their families.

Key Responsibilities:

• Lead and supervise interdisciplinary teams to ensure the delivery of high-quality, efficient emergency care services.
• Maintain operational excellence by managing resources, staffing, and workflows within the Emergency Department.
• Champion quality improvement initiatives, staff development, and utilization management to support continuous care enhancement.
• Collaborate within the Program Based Care Model alongside Program Leaders, Practice Leaders, Corporate and Support Leaders, and fellow Managers across PHC.

Qualifications:
We're seeking a dedicated leader with proven leadership experience in healthcare management, strong interpersonal skills, and a passion for fostering teamwork and patient-centered care in an active environment.

If you are ready to make a meaningful impact in emergency healthcare leadership, join Providence Health Care’s St. Paul’s Hospital team and help shape the future of patient care.

Deadline to Apply: Friday, October 31st at 12:00 PM PST

Education:
Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

Skills and Abilities:
The Patient/Resident Care Manager possesses the following competencies that drive organizational success:

Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.
Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.
Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
Results Management:
Plans and establishes courses of action for self and others that are results oriented.
Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.
Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.
Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

• A competitive salary: The hiring range for this position is $116,591-$167,600, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: Your dedication and expertise will directly impact the lives of our patients and community.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.
  
  
  
  
  
  Your Day to Day: 
• Provides leadership to the interdisciplinary team including CNL(s) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.
• Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission, vision and values of PHC.
• Collaborates with other Leaders to lead and/or participate in process improvements by engaging the interdisciplinary team in problem-solving and applying tools of quality improvement, utilization and risk management including implementation of standards and tracking mechanisms and use of data and variance analysis.
• Works with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families. Assists team to manage risks, incidents, family/client complaints and discharge planning.
• Ensures effective, two-way communications with and among team members so that each team is aware of and understands changes impacting them, the site, the organization and how such changes will impact delivery of services.
• Provides the interface between the assigned sub-units and corporate /support systems to identify needs and participate in identifying solutions that will enable the front-line delivery of care.
• Collaborates with physician partner to develop the operating and capital budget for the areas of responsibility, monitor productivity indicators, budget variances and analysis. Approves timekeeping records, authorizes overtime and compiles periodic operational reports.
• Develops, recommends, and implements, in collaboration with Human Resource Representative(s), strategies for recruitment and retention of staff that support the goals and objectives of the clinical area(s) of responsibility.
• Facilitates the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines, and hospital policies and procedures.
• Develops, recommends, implements, and evaluates staffing patterns, rotations and vacation schedules to ensure sufficient staff to meet patient/resident care needs.
• Participates as a member of the leadership team by performing related duties such as formulating employer demands for collective bargaining, developing strike contingency plans, representing the employer during grievance proceedings, participating in the managerial 24 hour call structure and facilitating and initiating service delivery change proposals.
• Creates an environment that embraces and facilitates interdisciplinary team learning, evaluation and continuous improvement.
• In collaboration with Professional Practice Leaders and Advanced Practice Nurses:
• Ensures that team practices align with established clinical/corporate standards, guidelines, systems.
  • Determines skill mix and staff complement required to support clinical care in assigned sub-units; selects staff; determines performance expectations and provides coaching based on the goals and objectives of the clinical areas of responsibility.
  • Facilitates the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines and hospital policies and procedures.
  • Develops, recommends, implements and evaluates staffing patterns, rotations and vacation schedules to ensure staffing to meet patient/resident care needs.
  • Jointly conducts performance appraisals of interdisciplinary care teams and their members.
  • Ensures fieldwork opportunity for interdisciplinary students including orientation to the work place and evaluation /feedback of performance.
• Fosters the concept of evidence-based practice.
• Performs other related functions as assigned.