Crosstown Clinic is now accepting applications for Clinic Assistants/Support Workers to join their harm reduction-driven team, including multiple casuals and a permanent 0.73 FTE part-time position. Crosstown is the first clinic in North America to offer medical-grade heroin (diacetylmorphine) and the legal analgesic hydromorphone within a supervised clinical setting to chronic substance use patients, supporting by an on-site pharmacy and an interdisciplinary care team composed of doctors, nurses, social workers and substance-use disorder counsellors. We also offer life-skills counselling, housing referrals and direction to legal assistance.
Reporting to the Clinical Supervisor, Crosstown Clinic, the Clinic Assistant/Support Worker is responsible for providing assistance to clients and staff in a mental health/addictions clinic setting by performing duties such as observing, monitoring and reporting changes in behaviour or physical status, performing security duties for the site and performing clerical functions such as scheduling and registering clients, reception, maintaining related databases, and ordering and maintaining equipment and supplies.

Please note that due to the nature of the services provided, staff need to be comfortable around substance use, including intravenous use.
Your duties will include: 

• Client Interaction & Support: Provide reception and client intake services, establish rapport with clients, escort them to treatment rooms or appointments, monitor their physical and cognitive status post-treatment, and assist in diffusing conflicts or managing challenging behaviors
  
• Administrative Duties: Perform clerical tasks such as scheduling and confirming appointments, entering and maintaining client information in databases, organizing clinic files, and compiling basic data for quality improvement initiatives
  
• Clinic Maintenance & Supply Management: Maintain treatment rooms, monitor and replenish clinic supplies, and ensure the clinic environment is organized, clean, and adequately stocked with harm reduction materials. 
• Safety & Emergency Response: Assist with site security, manage emergency situations (e.g., performing CPR or notifying emergency services), and handle tasks such as transporting biological materials and monitoring the safety of clients and the clinic environment.

Education

• Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate plus one (1) years recent, related experience or an equivalent combination of education, training and experience. Completion of certificates in C.P.R. and First Aid.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Knowledge of addiction/drug abuse and harm reduction.
• Ability to handle and diffuse conflict.

• Competitive salary: $27.91 - $29.60 CAD per hour, depending on experience  
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. 
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension. 

Who we are: 

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence Health Care has grown into a globally recognized leader in research, teaching, and care. As individuals within a mission-driven organization, we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care, its active efforts to advance environmental sustainability and planetary health, and its meaningful engagement in the process of Truth and Reconciliation with Indigenous Peoples. 

Curious about working at PHC and the culture of our teams? Check out the videos below to learn more and meet some of the members of the team you'd be joining:

Your day to day: 

• Performs reception duties such as meeting and greeting clients and establishing a rapport with clients, taking and relaying telephone messages, allowing entry/exit from clinic, and escorting clients to and from treatment rooms/offices.
• Observes, monitors and documents any changes in clients' physical and cognitive status post injection in accordance with established policies, procedures, and protocols. Informs clinical staff of status, as required.
• Performs general word processing and data entry functions such as inputting client information into relevant computerized systems, maintaining relevant registers, and typing from rough draft or general instruction including correspondence, reports and documents.
• Participates in the management of emergency situations by performing C.P.R and/or alerting emergency medical services.
• Works with clinic team members to manage the clinic environment by assisting with diffusing hostile clients and performing client searches. Notifies appropriate personnel of escalating situations.
• Accompanies clients to appointments such as doctors, court and hospital appointments using hospital shuttle, taxi and/or public transit.
• Runs errands such as picking up/dropping off laboratory specimens and/or supplies, picking up miscellaneous items as requested and approved by the nurse.
• Provides support in the clinic/treatment rooms by performing duties such as setting up and dismantling rooms and general tidying according to cleaning schedules, including cleaning cupboards and shelves.
• Delivers and disposes of supplies, biological materials and equipment by performing duties such as packaging, making arrangements for pickup and delivery and transporting in accordance with established procedures.
• Schedule and confirms client appointments by receiving appointment request or referral, entering client information into applicable computer system(s) and/or appointment scheduling system(s), booking a time slot, making follow up appointments and cancelling or adjusting appointments.
• Maintains inventories of clinic supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing requisitions, and receiving, verifying, documenting, distributing, and storing shipments.
• Provides general information and literature (e.g., pamphlets) to clients in relation to harm reduction supports available (e.g., needle exchange, sexual health screening) and provides information regarding available clinic services.
• Orders health promotion materials and ensures that health promotion materials are stocked and replenished.
• Maintains filing systems including filing, labelling, and ensuring appropriate documentation is maintained on file.
• Assists with security functions for site, checks that doors are locked and alarms activated, escorts unwelcome visitors out of the building, reports incidents to appropriate staff or authorities, and provides access to surveillance videos to authorities.
• Assists with client intake by interviewing clients, obtaining information, completing required documentation and entering information into applicable database system.
• Partners as a member of team by attending quality improvement meetings, supports the completion of quality improvement initiatives by taking minutes and gathering and compiling basic data.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.