Reporting to the Executive Director, Quality, Practice & Program Development, and working in collaboration with Resident Care Managers, Senior Operations Leaders, Program Directors, Physicians, clinical and corporate staff, and community partners, this position leads quality initiatives and supports the establishment of a sustainable culture of continuous improvement within Long-Term Care (LTC) at PHC.

• leads and coordinates quality-related initiatives to strengthen a culture of improvement across LTC, ensuring alignment with organizational goals and priorities
• engages with residents, families, and staff to co-design and sustain a social-relational model of care focused on resident- and family-centered outcomes
• provides supervision and operational oversight for staff and programs that enrich residents’ quality of life through meaningful engagement and activities
• appraises staff performance and supports professional development to build capacity for high-quality care delivery
• applies expertise in improvement methods, tools, and systems to implement effective, participatory approaches that foster measurable results
• champions the adoption of care practices that prioritize dignity, well-being, and fulfillment for LTC residents

Education:

• Master’s Degree in Nursing or a Health Sciences discipline
• Minimum of five (5) years’ recent, related experience working in a health care organization
• Demonstrated experience supporting the implementation of resident/patient quality improvement initiatives and/or projects in complex environments
• Experience in seniors care and/or palliative care
• An equivalent combination of education, training, and experience may be considered

Skills and Abilities:

• Knowledge and understanding of process improvement implementation in a clinical environments.
• Demonstrated systems thinking with the ability to see beyond specific issues and connect ideas and opportunities at an organizational level.
• Demonstrated ability to work within complex and evolving systems with minimal guidance and precedence.
• Demonstrated excellent judgement, consultative, coordination skills and creativity to ensure implementation of the social-relational model is successful and reflective of best practices and organizational priorities.
• Demonstrated problem-solving skills with ability to identify root causes and effective solutions.
• Demonstrated ability to challenge inefficient/ineffective processes and to offer constructive alternatives.
• Demonstrated collaborative decision-making skills with the ability to seek out and integrate diverse points of view.
• Excellent oral and written communication skills to function within a complex interdisciplinary environment.
• Demonstrated ability to use communication skills in the support of successful change management and knowledge dissemination/translation activities.
• Demonstrated ability to work effectively under pressure and within uncertainty to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Demonstrated effective interpersonal skills and ability to work cooperatively within and acrossorganizational units using consensus building, consultation and negotiation to achieve commongoals.
• Demonstrated resident/client focus including ability to focus efforts on discovering and meeting clients’ needs and aspirations.
• Physical ability to perform the duties of the position.

• A competitive salary: The salary range for this position is $54.16/Hr - $77.86/Hr. per hour, depending on experience.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• In collaboration with the Executive Director, Quality, Practice & Program Development and other parties, leads model of care transformation within LTC to the social-relational model of care (i.e. Home for Us (H4U)). Provides direct leadership for transformation including management and organization of H4U team. H4U team leadership includes: pre-implementation site and readiness assessments to define project scope as it relates to each home/site, creation of related training, mentoring and communication systems to support successful change management and culture/practice shifts within each environment.
• Leads the development and ongoing review of necessary policy, procedure, and guideline infrastructure to support H4U in practice and operations.
• Provides supervision and operational oversight for staff and programs that enhance residents’ quality of life by promoting engagement with life’s pleasures and activities, in keeping with asocial-relational model (e.g. recreation and leisure, art, music, H4U team, data collection surveyors, etc.). Manages related human resources and supply budgets, as applicable.
  a. Draws from clinical knowledge and professional expertise to enrich residents’ lives by directing the programming from these staff and services (e.g., reviews and updates recreation coordinator activities and advises on methods for improving the quality and impact of these activities).
  b. Leads H4U pilot-household initiatives including working with HR partners and Operational leaders to create new Job Descriptions that are associated with the model of care change; ensures necessary operational requirements are identified, evaluated, and modified to optimize the care experiences of residents and families (e.g., resource requirements such as equipment, supply, etc.).
  c. Understands program-level operational requirements for quality/research commitments and ensures human resources are in place to meet deliverables (e.g., identifies existing and future (i.e., new) human resource needs related to ongoing quality improvement and evaluation priorities, works with HR partners to create Job Descriptions for new positions, prepares briefing notes with financial analysis and operational justification to outline cost pressures, carries out hiring, provides ongoing management).
  d. Responsible for budget related to H4U staff and supply. Prepares communication for Senior Leadership regarding cost pressures and variance explanations. Anticipates funding needs and works with funding partners including fund-raising organizations(e.g., Saint Paul’s Hospital Foundation (SPHF) and other grant providers) to define define resource requests. Works with funding partners to prepare reports on funds spent, as required by funding bodies (e.g., SPHF, EquipCare grants, etc.).
  e. Supports and grows staff development through performance appraisals and performance management.
• Builds strong and effective relationships and works collaboratively with internal and external parties to successfully complete projects and initiatives that are required as part of PHC’s role as a Provincial and National leader in Seniors’ care and LTC. For example, leads collaboration with partner organizations such as the Seniors’ Quality Leap Initiative (which is an International organization that examine quality outcomes in LTC through knowledge exchange and collaborating on unified quality improvement goals), successfully navigates relationships and effectively represents the organization and program with these parties, understands requirements of participating in projects with partner organizations (e.g., compliance and deliverables), and ensures PHC is an active and reputable organization in good standing.
• Leads social-relational model knowledge translation activities including coordination with external parties (e.g., policy makers, academics, researchers) and dissemination to a wide array of audiences. Prepares knowledge translation materials (e.g., lectures, written materials, etc.)for all audiences including external partners (e.g., presents at academic conferences and consortiums, creates content for public-facing resources such as the LTC program website, etc.).
  a. Provides education and support to resolve problems or barriers and ensures a consistent approach and success of quality improvement initiatives.
• At the program-level, supports evaluation and quality improvement activities by identifying opportunities, designing approaches, and recommending quality improvement methods. Works within complex systems to develop and propose new approaches and standards for practice that reflect the social-relational model of care.
  a. Supports identification, development, and monitoring of quality indicators based on resident and family-valued service and social health outcomes. Reviews and evaluates services to identify issues and areas of concern and makes recommendations for improvement when indicated. Monitors services to ensure the implementation of a social-relational model (i.e. Home for Us) of care quality improvements are bringing about the desired results.
  b. Provides expert input and decision making into program-level quality improvement designs and methodologies, such as identifying survey tools, outcome measures, and appropriate metrics. Ensures input and perspectives from organizations are adequately and appropriately captured in collaborative work (e.g., aligns with collaborative partners including evaluation teams, performance improvement consultants, etc.).
  c. Works with LTC leaders and staff to support the understanding and enhancement of resident/client and family experience. Reviews trends in resident/family complaints, survey and quality data (e.g., quarterly quality of life metrics, MDS-RAI data), feedback from staff and physicians, and integrates and interprets data to assist in defining and implementing social-relational models of care and quality improvement strategies and initiatives in collaboration with all parties.
• Supports LTC leaders and clinicians (e.g., LTC Managers, Operations Leaders and other multi-disciplinary team members) to identify and implement quality improvement strategies and initiatives that will enhance the social-relational model of care (i.e., H4U) while ensuring consistency with organizational strategic priorities through steering committees, working groups, on-site engagement, communication strategies and informal networks.
  a. Provides facilitation, coordination and/or support to clinical and service providers to implement and promote quality improvement initiatives and to accelerate the adoption and impact of a quality improvement culture within LTC with a focus on improving the resident and family experience and quality of life for residents that enables joy, meaning and belonging.
  b. Maintains knowledge and understanding related to the methods and tools of continuous quality improvement and their application, including researching regional, provincial, national and international trends and innovations. Role models social-relational models of care principles based on H4U philosophy and acts as a resource and coach to others in this regard.
• Consults with interested parties to identify methods for collection and analysis of data and for reporting of data to LTC leaders, senior leadership, Ministry of Health and other external organizations. Reviews and modifies tools for data gathering and report preparation for all audiences including Senior Leadership and governance bodies as well as community members, staff, residents and families. Provides support and direction to leaders and staff in the use of data collection tools to ensure accuracy and consistency of information.
• Involves and engages family and resident partners and liaises with residents and their families using a variety of communication methods to create a foundation of trust, engagement, transparency and improved satisfaction for clients.
• Performs other duties as required.

Who We Are:
Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.