The Systems Applications Coordinator, Health Records, supports and manages designated Records Management software (e.g., Meditech MRI, Scanning, Forms on Demand) to ensure effective and safe information systems within Providence Health Care. Reporting to the Manager, this role promotes a secure environment for patients and staff while aligning with the organization’s mission and values.

Education:

• Graduation from an accredited Health Information Management Diploma or Bachelor's Program.
• Four (4) years' recent, related experience as a Health Record Administrator in a multi-service facility, including two years as a data analyst or systems application coordinator, or an equivalent combination of education, training and experience.
• Canadian College of Health Information Management (CHIM) Certified and current active membership with the Canadian Health Information Management Association (CHIMA). Education in computer science/programming and project management would be an asset.

Skills and Abilities:

• Advanced knowledge and demonstrated ability to troubleshoot and utilize computer software applications and report writer tools such as Crystal Report design, the MS office suite (Word, Excel, Access and Powerpoint), MS Sharepoint and Meditech Non-Procedural Representation (NPR).
• Ability to understand computer technology requirements and communicate and interact effectively with computer vendors.
• Ability to organize and prioritize workload.
• Ability to problem-solve.
• Ability to communicate effectively both verbally and in writing.
• Ability to work to deadlines under pressure, with minimal supervision and frequent interruptions.
• Ability to deal effectively with others, demonstrate leadership and maintain cooperative working relationships.
• Knowledge of and ability to operate related computer programs and equipment.
• Physical ability to perform the duties of the position.

• A competitive salary: The salary range for this position is $39.47 - $49.29 per hour, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

Your Day to Day:

• Manage designated computer programs (e.g., MRI, Scanning, Forms on Demand) including quality assurance and first-line troubleshooting.

• Identify and document system issues for escalation.

• Coordinate between Records Management, vendors, and IMITS on system integration and report design.

• Collaborate with information system specialists across health authorities to share expertise.

• Serve as primary contact for third-party vendors related to assigned applications.

• Oversee projects involving application modifications, specifications, and dictionary building.

• Develop and edit custom and routine reports as needed.

• Maintain relevant intranet and SharePoint sites.

• Train front-line staff on application use and develop training materials.

• Develop and update system policies, procedures, and manuals; recommend and implement system enhancements.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.