We are seeking a detail-oriented and organized individual to join our team as a Clinic Support Clerk. In this role, you will schedule and book outpatient appointments, admit patients, collect personal information, and enter data into the health system. You will also handle clerical duties including filing, typing, answering calls, and maintaining office supplies. Additionally, you will coordinate with physicians’ offices, provide pre-appointment instructions, and generate operational reports. Strong communication and multitasking skills are essential.

Education

• Grade 12, two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• A competitive salary: The salary range for this position is $27.10 per hour, depending on experience. 
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. 
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Your Day to Day:

• Book, confirm, and reschedule patient appointments.

• Enter patient details and ensure records are complete before appointments.

• Contact patients and staff to share test results and appointment info.

• Interview patients, collect forms, and explain consent for treatment.

• Answer calls, greet patients, and direct them to the right places.

• Create and organize patient files, and pull records when needed.

• Type documents, handle data entry, and manage office tasks.

• Book diagnostic tests and give patients prep instructions.

• Help with OR forms and requisitions.

• Prepare reports and keep work areas clean.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.  

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. 

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.