Reporting to the Regional Clerical Coordinator or designate, the Booking Clerk performs scheduling and booking functions for a variety of patient appointments for designated areas within Medical Imaging. The position applies multi-tasking skills when performing scheduling, reception and booking functions. Duties include arranging times with patients, doctor's offices, nursing units, physicians, technical staff and surgical/medical day care, making follow up appointments, locating applicable images/films prior to appointments and rearranging schedules to meet changing demands/requests. Prepares and confirms patient information, enters booking, patient and image/film information into Hospital and Radiology Information systems and files requisitions for all bookings. Acts as receptionist to support the delivery of patient care and ensure client/family needs are met above all other concerns.

Education:

Grade 12, two years' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities
• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• A competitive salary: The salary range for this position is $27.10 per hour, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State‐of‐the‐art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

Your Day to Day:

1. Schedules and books inpatient/outpatient/daycare appointments in accordance with Radiologist’s established priority level and medical/technical staff schedules by receiving requests/requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units/physician offices to confirm appointments and relay instructions. Poses questions from established questionnaire or as directed by Radiologist and/or technical staff to screen patient for contra indicators. Follows up with referring physician(s) for requisitions not yet received, adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients' appointments are scheduled in a manner that meets their needs. Notifies patient of pre-examination payment requirements where applicable.
2. Arranges daycare beds for various procedures including emergency appointments when required by noting daycare requirements on requisition, obtaining consult letter from referring physician, contacting designated daycare staff for pre-determined booking space and checking times coincide with Radiologist’s schedule. Reschedules appointments when notified daycare beds are not available.
3. Pre-registers daycare patients when required by obtaining patient information, entering information into computerized patient database including establishing new patient entries and updating existing files, completing a variety of standard forms as required and forwarding relevant information to applicable daycare area.
4. Locates relevant patient information such as images/films and consultation histories by communicating with a variety of physicians' offices, nursing units or other hospitals and requesting appropriate items be forwarded. Processes patient data by receiving applicable documentation, checking information is complete including receipt of pre-examination payment where applicable, following up on information not received, completing applicable requisitions/forms according to information provided and forwarding documents to appropriate areas in accordance with standard policies and procedures.
5. Enters booking and image/film information into applicable computerized and/or manual booking system by referring to patient documentation, keying in demographic patient data and relevant previous image/film information in on-line mode and prompting screen for next booking appointment time. Checks information entered for accuracy, locating errors and/or omissions and correcting as required in accordance with standard procedures.
6. Registers patients by obtaining essential or changed information from patients and/or patient documentation, completing a variety of forms and entering patient demographic information into the hospital's computerized patient information system in accordance with established procedures.
7. Maintains requisitions for all inpatient/outpatient bookings by making labels, filing requisitions according to procedure/test received and alphabetical order and creating hard files when required.
8. Provides patient waiting list information to supervisor by recording number of appointments scheduled for various procedures, identifying number of patients waiting to be scheduled and forwarding information for departmental, facility and Ministry reporting purposes. Provides up
   to date scheduling information upon request including totaling number of patient seen and procedures performed for various periods.
9. Acts as receptionist by performing duties such as greeting and directing patients and visitors to appropriate areas, assisting staff, answering telephones, taking and/or relaying messages and responding to general enquiries related to patient appointments and/or release of patient information in accordance with established policies and procedures.

Who We Are:

Providence Health Care is one of the largest faith‐based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission‐driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səlí􀺈 lwətaʔ/Selilwitulh (Tsleil‐Waututh) Nations.

14. Performs other duties as assigned.