Providence Research is now accepting applications for a permanent, full-time Research Coordinator to join the brand-new Rehabilitation Research and Innovation Lab launching at Holy Family Hospital (HFH) Rehabilitation, one of the largest rehabilitation centres in British Columbia. With a long 72-year history of providing multidisciplinary rehabilitation services, HFH Rehab has 65 inpatient rehabilitation beds focused on the delivery of specialized rehabilitation of older adults with stroke, other neurological issues, orthopedic trauma, and amputee/prosthetic needs. In addition, more than 15,000 patients visit HFH Rehab each year to receive outpatient rehabilitation services.

The Rehabilitation Research and Innovation Lab at HFH Rehab will be launched in 2025 to support the evolving needs of quality improvement, research, and innovation activities. The core purpose of the Providence Health Care Division of Physical Medicine and Rehabilitation is “to optimize care and function for people and populations experiencing impairments, diseases, or disabilities, while innovating to provide quality clinical care, research, and education”.

Please note that this position will be primarily on-site, with hybrid work available at the manager's discretion, as appropriate. During patient recruitment periods, more on-site work will be required.   

Your duties will include: 

Reporting to the Research Operations Manager and receiving work direction from the Principal Investigator (PI) in the planning, implementation, and conduct of quality improvement, research, and innovation activities. The Research Coordinator acts as a primary point of contact for internal research staff and as a liaison with hospital staff, funding agencies and regulating bodies. The Research Coordinator supports, facilities and coordinates multiple clinical research studies and study participant activities including recruiting, screening, enrolling and following study participants, ensuring compliance with study protocols, obtaining informed consent, and supporting the participants through the study process from start up to close out. Responsible for data collection activities ensuring that data is submitted on a timely basis, source documentation is accurate and complete, and that all ethical and regulatory requirements are met. The Research Coordinator may supervise research staff, support the training and mentoring of personnel, and perform data entry. Schedules participant interviews, participates in interviews, and develops interview tools.

• Coordinating and Managing Clinical Trials: Oversees all stages of clinical research studies from start-up to closeout, including participant recruitment, screening, enrollment, informed consent, scheduling, and ensuring adherence to study protocols and regulatory requirements.
• Data Collection and Documentation: Collects, reviews, and enters data from participant chart reviews and research assessments, maintaining complete, accurate, and confidential study records in compliance with institutional guidelines and sponsor requirements.
• Participant Engagement and Support: Builds trust with study participants by guiding them through complex research procedures, ensuring safety monitoring, reporting adverse events, and coordinating communication between the study team and participants.
• Team Leadership and Sponsor Liaison: May supervise and mentor research staff; collaborates with Principal Investigators, research nurses, sponsors, and monitors to ensure smooth study operations, audit readiness, and adherence to best practices and ethical standards.

Education, Training and Experience

• Bachelor’s Degree in a social or health science field or related or equivalent combination of education, training and experience.
• Minimum four (4) years of experience working in either industry or academic human clinical trials including experience with primary data entry and knowledge of research ethics and regulatory requirements.
• Experience in drug trials and/or in the physical medicine and rehabilitation population would be an asset.
• Must complete GCP /TCPS2.0/HC Div. 5/ TDG training before interacting with participants and must re-certify every 2 years.

Preferred:

• SOCRA, ACRP or equivalent certification.
• Knowledge or experience with Electronic Data Capture platforms, eg. REDCap.

Skills and Abilities

• Demonstrated ability to interact and communicate with clarity, tact, and courtesy with participants, staff, physicians, faculty, students, and others.
• Knowledge and skill in recruiting and screening potential study participants.
• Demonstrated ability to organize and prioritize workload, handle multiple assignments effectively and meet deadlines with diplomacy and enthusiasm.
• Strong communication skills (verbal and written).
• Demonstrated analytical and planning skills.
• Demonstrated ability to coach and mentor others.
• Strong data management skills and attention to detail.
• Demonstrated ability to understand complex documents (e.g. clinical trial protocols, pharmacy and lab manuals).
• Demonstrated ability to absorb large amounts of information quickly.
• Demonstrated computer literacy with Microsoft Word, Excel, Adobe Acrobat and database management skills.
• Physical ability to perform the duties of the position.

• Competitive salary: $62,239 - $89,469 CAD annually, depending on experience 
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, as well as 4 weeks paid vacation starting.  
• Pension plan: Eligible employees can work towards a comfortable retirement through employer-matched contributions to one of Canada's strongest pension plans! 
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.  
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Who we are: 

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics. 

As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.

Curious about working at PHC and the culture of our teams? Check out the video below to learn more and meet some of the members of the team you'd be joining:

Your day to day: 

• Follows clinical research protocols and carries out research assessments and activities.
• Coordinates clinical trials from start up through closeout.
• Recruits, screens, enrolls, and follows study participants, ensuring compliance with study protocols.
• Reviews and obtains informed consent from study participants.
• Schedules study visits with study participants.
• Follows standard operating procedures (SOPs) and other applicable institutional and departmental guidelines.
• Builds relationships and trust with the participants and supports them through complex study procedures and activities. Observes, records, and reports any adverse safety events to the qualified investigator/physician/nursing staff.
• Completes participant chart reviews and extracts data used for research studies from applicable medical records.
• Consults with PI and/or research nurse to determine participant eligibility and treatment requirements as per protocol, from enrollment to completion of study.
• Collects, extracts, and enters data in accordance with specific study requirements.
• May supervise, train and mentor other research staff (e.g., Research Assistants).
• Consults with study sponsor/CRA regarding various aspects of startup, activation, conduct, and closeout of a trial to ensure strict adherence to protocols.
• Facilitates communication between Unit staff and participants to maintain smooth study workflow.
• Maintains the accuracy, accessibility, and confidentiality of research records.
• Tracks, distributes and records compensation to participants.
• Conducts basic sample collection on participants, if required, in accordance with applicable training/procedures/protocol.
• Prepares for and/or participates in quality assurance audits conducted by study sponsors, federal agencies, or local regulatory review groups.
• Participates in preparing study-related documentation, such as protocol worksheets, procedural manuals, adverse event reports, deviation records, institutional review board documents, and progress reports.
• Participates in the preparation and maintenance of ethical review applications.
• Participates in the preparation and maintenance of SOPs.
• Available to work flexible hours occasionally.
• Performs other related work as required.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.