Summary

Are you a dynamic leader passionate about data quality, health information systems, and making a meaningful impact across multiple health organizations? Join us in a pivotal role that drives the future of patient registration and data standards across British Columbia’s Lower Mainland.

We’re looking for a Regional Manager to lead the planning, design, and implementation of high-performing registration and client scheduling systems across Fraser Health, Providence Health Care, the Provincial Health Services Authority, and Vancouver Coastal Health. Reporting to the Director of Registration & Records Management, you’ll play a strategic leadership role in shaping registration and data quality standards that support exceptional patient, client, and resident experiences.

What You Bring

Education

Bachelor's degree in Health Information Management and seven (7) to ten (10) years of recent, related experience in a large multi-site organization and a minimum of three (3) years of experience in operational and/or project management and facilitating and managing consultation processes with a wide range of groups or an equivalent combination of education, training and experience.

Skills and Abilities

Strong leadership with proven ability to guide, coach, and support teams.
Skilled in policy development, change management, and influencing organizational practices.
Knowledge of systems analysis, design, and project management methodologies.
Effective at managing multiple projects and leading successful implementations.
Excellent verbal and written communication, including advanced reporting and presentation skills.
Strong facilitation, problem-solving, planning, and decision-making abilities.
In-depth understanding of current healthcare issues and trends.
Able to work independently and collaboratively in a fast-paced environment.
Proficient in resource management, including budgets and staffing.
Technically proficient with relevant software and systems.
Physically capable of carrying out job responsibilities.

What We Offer

Innovative facilities: Be part of the new St. Paul’s Hospital, opening in 2027, a state-of-the-art facility setting new standards in patient care.
Competitive compensation: $54.16 – $77.86 CAD per hour
Collaborative culture: Work in a multidisciplinary environment that values mutual respect, professional growth, and patient-centered care.
Growth opportunities: Access to extensive opportunities for continued professional development, mentorship, and career advancement within a global leader in research, education, and health care.
Inclusive and supportive environment: Thrive in an inclusive workplace and culture that embraces diverse perspectives, social justice, and Truth and Reconciliation with Indigenous Peoples.
Leadership impact: Play a pivotal role in shaping clinical standards, mentoring the next generation of nurses, and improving patient care outcomes.

Your Day to Day:

Lead Regional Registration Strategy:
Directs a cross-organizational team responsible for registration data quality, core standards, education, and continuous business process improvement across multiple health authorities.
Champion Best Practices & Innovation:
Provides strategic registration leadership by staying ahead of industry trends and ensuring new system capabilities are leveraged for organizational benefit.
Develop & Maintain Standards:
Leads creation, documentation, and dissemination of consistent registration and scheduling standards in line with provincial and national guidelines.
Oversee Training & Education Programs:
Designs and manages comprehensive training programs for registration staff, ensuring alignment with standards and ongoing compliance monitoring.
Drive Data Quality & Compliance:
Develops and manages data audit frameworks to ensure the integrity, accuracy, and regulatory compliance of patient registration data.
Analyze & Improve Operations:
Utilizes structured methodologies to analyze workflows and recommend improvements to registration systems and processes across organizations.
Foster Stakeholder Engagement:
Builds strong internal and external partnerships, leading cross-functional collaboration to support system adoption, improvement initiatives, and user satisfaction.
Manage & Support Staff Performance:
Leads recruitment, supervision, coaching, and performance management for staff, including involvement in labour relations, disciplinary actions, and workforce planning.
Oversee Budget & Resource Planning:
Develops and manages operational and capital budgets, resource allocation, and long-term fiscal strategies for the portfolio.
Represent & Influence Regionally:
Acts as an LMHIM representative on committees and in strategic discussions; maintains awareness of industry developments through ongoing professional engagement.

Who We Are:

Providence Health Care is one of Canada's largest faith-based health care organizations, committed to delivering compassionate, socially just, and innovative health care. Our dedicated team impacts the lives of patients and contributes to research, education, and community well-being. We are also committed to the importance of Reconciliation with Indigenous peoples and are located on the ancestral lands of the Coast Salish Nations, including the Musqueam, Squamish, and Tsleil-Waututh Nations.

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Providence Health Care

Regional Manager, Registration Data Quality

Salary

Summary

What You Bring

What We Offer

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