Develops strategic alliances with Directors, Managers/Leaders and Supervisors in assigned client groups to encourage Human Resources involvement in proactive strategic and operational planning and decisions making and effectively promote best practices in human resource management.
Conducts regular meetings with Managers/Leaders/Supervisors in assigned client groups.
Utilizes expert knowledge of applicable collective agreements, legislation, employment and case law, and organizational policies and practices to provide consultative advice to clients on day-to-day operational decisions with potential human resource implications.
Works with client groups to identify specific human resources needs to optimize operational and organizational efficiencies and facilitates the development and implementation of strategies to achieve effectiveness. Participates in major restructuring initiatives such as shared services, integrations and amalgamations. Provides guidance and input into workforce and succession planning.
Monitors and analyzes key department/unit/organizational trends and metrics such as vacancies, market pressures, sick time and overtime, attrition, internal turnover and workplace conflict to support operational and organizational planning and develop programs, solutions and policies.
Works closely with Managers/Leaders and employees to improve work relationships, trouble-shoot issues, reduce conflict and increase productivity and retention.
Acts as first point of contact for clients on all human resource matters including labour relations, conflict resolution, legislative requirements, recruitment and selection, compensation and classification, occupational health and safety, and staffing issues. Identifies issues and determines when to involve Recruitment/EDI, Compensation/Classification, OH&S, Workforce Planning, Staffing & HR Analytics or other departments such as Organization Development, Finance in matters requiring specialized support.
Provides work direction to the Human Resources Analyst, HR Coordinator and/or Labour Relations Coordinator supporting client groups and required transaction, HR support and project work . Coaches, mentors and provides a learning opportunities team members on more complex issues.
Coaches clients and liaises with unions on labour relations concerns such as performance/attendance management, displacement, discipline, employer practice issues and/or changes to practice/operations, job share agreements, collective agreement implementation and memorandums of agreement.
Develops and implements Human HR training/education programs and procedures in collaboration with PHC Leaders and other HR team members to support client needs.
Manages and conducts thorough investigations of union grievances or other employee disputes through the appropriate processes up to and including step 3. Engages with HEABC representatives and/or legal counsel on grievances, human rights or other disputes. Participates and/or represents Employer in third party hearings. Recommends resolutions and negotiates settlements of disputes in accordance with established guidelines. Supports leaders through termination processes.
Identifies, communicates and mitigates risk to the organization related to human resources matters. Keeps HR Manager/Senior Manager/Director of significant issues as appropriate.
Supports the Duty to Accommodate (DTA) processes by working with the DTA-Disability Management Advisor, unions, employees, and related departments/units to understand the accommodation processes and our organizational and legislative responsibilities, and finalize DTA agreements.
May support the recruitment of positions within assigned client groups by drafting interview and/or selection questions and templates and participating in the panel interview process.
Supports performance management processes, including the development of performance appraisal tools, drafting of specific employee evaluations and/or engaging in recognized performance management processes.
Participates in various internal and external/regional committees related the human resources and/or client business such as regional council, labour/management, team and industry meetings.
Maintains knowledge of human resource developments by reviewing industry materials such as arbitration awards, reports and journals, attending approved seminars or conferences and summarizing and sharing information as appropriate.
Performs other related duties as assigned.