Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk performs a variety of duties such as scheduling, admitting, secretarial and clerical duties for a clinical area(s). The Clinical Support Clerk assists with transmitting information to visitors, patients/clients, family members, hospital staff and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations; receiving and answering questions in accordance with established procedures. Schedules and books appointments and/or processes admissions/transfers/discharges by obtaining patient/client information, entering patient/client information into computerized registration and/or scheduling system, booking time slots and/or rescheduling appointments as required. Performs secretarial and clerical duties such as checking patient/client record in computerized registration and/or scheduling system for booking and test result information, sends/receives test results to appropriate health care personnel, performs reception duties, types, files and stores documents, enters and maintains data and orders supplies.

Education:  

• Grade 12, two years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities:  
Ability to keyboard at 40 w.p.m.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.

• A competitive Salary:  $27.10/hour
• Inclusive Culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 
• The medicine department  is well known and respected throughout the province for its multicultural focus and supportive mentorship programs for nurses looking to start their career.  

Your Day to Day: 

• Greets and receives individuals entering clinical area, identifies who they are coming to see, answers questions, provides routine information, and escorts individuals to rooms, ensuring that all individuals have a positive experience.
• Transmits information to and from hospital staff, physicians, patients/clients, family members, visitors and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations; and receiving telephone calls, emails and taking messages.
• Receives patient/client and/or physician/health care professional requests for patient/client appointments. Schedules and books patient appointments by entering patient/client information into computerized registration and/or scheduling system, booking a time slot, making follow-up appointments and canceling or adjusting patient appointments. Identifies concerns to physician/clinical staff as required.
• Contacts appropriate areas such as doctor's offices, community pharmacies, patients/clients, other clinical areas and departments or hospitals to confirm appointments, and provide or obtain documentation.
• Verifies patient/client record in computerized registration and/or scheduling system prior to visit/admission and ensures requested procedures are booked and results are in the system. Uploads patient/client records as needed. Assists with room set ups or moves.
• Performs admission/transfer/discharge duties as required by clinical area/site by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized Admission, Discharge & Transfer and/or Patient Care Administration System according to established procedures, printing out keyed data as required for consent form, explaining hospital policies and consent form, and obtaining signatures as required.
• Follows up on patient/client services such as diet tray orders, collection, tracking and storage of patient belongings, distributing/collecting patient/client surveys for completion, and picking up and delivering items to clinical area.
• Schedules patient/client appointments for diagnostic tests through the computerized registration and/or scheduling system in areas such as Radiology and the Laboratory and contacts patients/clients to provide pre-appointment instructions as appropriate.

Advance Your Career at Providence Health Care!

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.