Join Providence Health Care, where we operate six long-term care homes and one assisted living facility across the Lower Mainland, providing care to seniors. We’re looking for compassionate individuals who are dedicated to transforming seniors' care.

As the Manager of LTC Clinical Excellence and Program Education, you will report directly to the Program Director of Seniors Care and be responsible for leading and supporting initiatives that enhance clinical excellence and education in Long-Term Care. You will collaborate with residents, physicians, managers, staff, and leadership teams to ensure the delivery of high-quality, resident-centered care. The Manager plays a key role in policy development, quality improvement, and fostering an environment of continuous learning and professional growth within the Seniors Care services.

With a focus on teamwork, career growth, and our Home for Us model, we prioritize emotional connections, empower resident autonomy, and create a supportive, home-like environment. If you’re ready to make a meaningful impact, foster continuous learning, and grow your career, we’d love to hear from you!

Key Responsibilities:

• Lead and coordinate the interdisciplinary team, including Clinical Nurse Educators, to develop, implement, and evaluate practice strategies, standards, and education programs that promote excellence in clinical service and care delivery.
• Establish and implement policies and standards that support the care model and ensure high-quality resident care, within a resident and family-centered approach.
• Provide leadership and oversight in the development of training and education programs aimed at attracting, retaining, and developing qualified staff for Seniors Care services.
• Manage specific projects related to education and clinical excellence, including overseeing human and financial resources, ensuring alignment with organizational goals.
• Actively participate in the evaluation of care models and service redesign efforts, working to improve both clinical and operational outcomes.
• Collaborate with research bodies and stakeholders to explore research opportunities, supporting evidence-based practice and quality improvement initiatives.
• Represent Seniors Care in internal and external committees and working groups, fostering collaboration and ensuring the integration of best practices in all aspects of care delivery.

Education and Qualifications:

• A Master’s degree in a related healthcare field, with an undergraduate degree in Nursing.
• Minimum of seven (7) years of recent, relevant experience in a leadership or advanced clinical role.
• Proven experience in health informatics, quality improvement, and clinical documentation.
• Current practicing registration with the relevant regulatory professional body

Skills and Abilities

• Knowledge and experience in adult education and program development.
• Knowledge of issues affecting long-term care clients in all areas of service delivery and service delivery structures.
• Ability to lead, direct, and develop staff in a rapidly changing environment.
• Commitment to resident- and family-focused service and teamwork.
• Strong project management, evaluation, and community development skills.
• Ability to develop and nurture an environment where quality improvement principles are embraced and applied continuously.
• Ability to work independently and take initiative.
• Demonstrated analytical and critical thinking skills.
• Ability to conceptualize research questions and collaborate with researchers to conduct research.
• Ability to role-model expert practice.
• Ability to guide the development of professional skills for interdisciplinary teams.
• Ability to synthesize, present, utilize, and implement relevant clinical/research findings into practice.
• Valid BC Driver's License and use of own vehicle to travel between sites.

Competencies 

The Manager demonstrates the following competencies that contribute to organizational success:

• Leadership: Defines a clear vision and effectively guides, mentors, and motivates individuals and teams toward that vision while fostering group cohesiveness, commitment, and effectiveness.

• Communication: Communicates clearly and effectively, both verbally and in writing, ensuring messages are understood and tailored to the needs and subtleties of the audience.

• Resource Management: Efficiently manages human, capital, financial, and information resources to achieve organizational goals.

• Conceptual Skills: Analyzes situations and problems critically, identifying viable solutions while considering the broader systems and strategies involved.

• Public/Community Focus: Responsive to the needs of healthcare, public, and community stakeholders. Actively seeks partnership opportunities and fosters positive relationships.

• Results Management: Plans and establishes effective courses of action that are results-oriented, setting clear goals and outcomes for self and others.

• Systems Thinking: Recognizes the interdependence of organizational systems and stakeholders, considering the whole when formulating solutions.

• Team Focus: Strives to understand team members’ perspectives, synthesizes them with their own, presents a convincing point of view, and resolves conflicts effectively.

• Time Management: Efficiently manages personal work activities and delegates tasks to maximize productivity.

• Mastery of Change: Embraces new initiatives and champions their successful implementation within the team.

• Quality Improvement: Proactively identifies opportunities for improvement in work systems to ensure the delivery of the highest quality service.

• Competitive Salary: The salary range for this position is $54.16 - $77.86 per hour, depending on experience.
• Growth Opportunities: We welcome individuals at all stages of their careers, offering opportunities for professional development and advancement. Our supportive environment fosters teamwork, career growth, and personal development, with personalized mentorship and ample opportunities for progress within our dynamic team.
• Inclusive Culture: We respect the diversity, dignity, and interdependence of all individuals. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day 

• Provide leadership to the Seniors Care program and staff for the development and implementation of practice changes.
• Lead and coordinate a learning and development strategic plan for Seniors Care, ensuring the achievement of program priorities through education, quality initiatives, and care team training.
• Coordinate the implementation of quality improvement activities based on the program's quality framework and standards of practice, addressing developments like managing challenging behaviors, falls initiatives, and communicable disease management.
• Develop collaborative relationships with local, regional, provincial, and national programs and clinical service units to support quality of care.
• Provide leadership in the ongoing development, implementation, and evaluation of integrated models of care for Seniors Care.
• Establish and maintain effective communication with managers and staff to facilitate practice development and ensure consistency in care delivery.
• Identify opportunities for service redesign, supporting the strategic direction of Seniors Care and PHC, and leading specific redesign or project activities as assigned.
• Ensure compliance with professional, legal, and PHC standards by developing, implementing, and reviewing program policies and procedures.
• Collaborate with post-secondary institutions to provide enhanced education and training opportunities for Seniors Care staff, including support for the employed student nurse (ESN) program.
• Manage capital and operating budgets by developing and recommending plans for services within the program, and taking responsibility for implementation, managing, and corrective action where necessary

Who We Are: 

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

If you’re interested in finding out more about what it’s like to work at Providence Health Care, please visit https://www.youtube.com/watch?v=x2GETTKUmo4&t=2s

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.