Job Overview:

The Clinical Support Clerk plays a vital role in providing administrative and clerical support within a clinical environment. Reporting to the Patient Care Manager or designated supervisor, and working closely with Clinical Nurse Leaders, Charge Nurses, and Physicians, the Clinical Support Clerk ensures the smooth and efficient operation of various patient care activities. This position involves a combination of scheduling, admitting, secretarial, and clerical tasks that contribute to the effective delivery of patient care.

Key Duties and Responsibilities:

• Scheduling and Appointments: Coordinates patient appointments, bookings, and rescheduling. Processes admissions, transfers, and discharges by obtaining and accurately entering patient/client information into computerized systems.

• Communication & Patient Interaction: Acts as a liaison between patients/clients, visitors, and healthcare personnel, providing information, directing inquiries, and transferring individuals to appropriate locations or staff.

• Clerical Support: Performs a range of clerical tasks including typing, filing, and storing documents. Ensures patient/client records are checked and maintained in the computerized registration and scheduling systems.

• Test Results Management: Sends and receives test results to and from relevant healthcare personnel, ensuring timely and accurate information exchange within the clinical team.

• Reception & Data Entry: Performs reception duties, greeting visitors, answering inquiries, and entering or updating data in patient/client systems. Orders supplies as needed to maintain clinic operations.

This role requires attention to detail, effective communication skills, and the ability to work within a fast-paced, healthcare-focused environment.

To qualify for this position, you must have good knowledge of medical terminology, and be able to type 40 words per minute. Knowledge and speed will be tested. You must also have recent, relevant clerical experience. Finally, you must be available to work 8-hour days shifts from 8:00am to 4:00pm, 2-3 days per week.

Education:

• Grade 12
• Two years' recent, related experience, or an equivalent combination of education, training, and experience

Skills and Abilities:

• Ability to type at 40 w.p.m. (will be tested)
• Knowledge of medical terminology (will be tested)
• Ability to communicate effectively, both verbally and in writing
• Ability to interact effectively with others
• Physical ability to perform the duties of the position
• Ability to organize work efficiently
• Ability to operate related equipment

• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. 
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Your Day to Day 

• Greets and receives individuals entering the clinical area, identifies the person they are coming to see, answers questions, provides routine information, and escorts individuals to rooms, ensuring all have a positive experience.

• Transmits information to and from hospital staff, physicians, patients/clients, family members, visitors, and other individuals by notifying, directing, and transferring them to the appropriate personnel or hospital locations.

• Schedules and books patient appointments by entering information into the computerized registration and/or scheduling system, booking time slots, making follow-up appointments, and adjusting or canceling appointments as necessary.

• Verifies patient/client records in the computerized registration system before visits/admissions, ensuring requested procedures are booked and results are available.

• Performs admission, transfer, and discharge duties by interviewing patients, obtaining personal details, completing standard forms, and entering data into the computerized Admission, Discharge & Transfer system.

• Follows up on patient/client services, such as diet tray orders, collection and tracking of patient belongings, and distributing/collecting patient/client surveys

Who We Are:

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. 

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.