Are you a senior organizational development practitioner looking to shape the future of patient care in our community?

As the Director, Strategic Organizational Change, you will play a pivotal role in providing strategic leadership, consultation and change management design in advancing the organizational transformation afforded by the move to the New St. Paul’s Hospital and Medical Campus.

This position requires a strategic visionary who can navigate the complexities of organizational change within a healthcare setting. You will be responsible for designing and implementing effective change strategies that align with the Operational and People readiness goals for the new Medical Campus. Your expertise in organizational design, participant engagement, communication, leadership, and training will be crucial in fostering a culture of alignment, adaptability, and resilience among staff. Without question, this is an exciting opportunity to make a significant impact on health care delivery in British Columbia.

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Corporate Director, Leadership, Talent and Organizational Development, the Director, Strategic Organizational Change is accountable for providing strategic leadership and consultation in the successful planning, development, implementation and evaluation of transformational change and culture development initiatives and programs for multiple organizational-wide and large-scale projects across all programs and all sites of Providence Health Care (PHC). The Director plays a key role in the organization in the creation and implementation of transformational change thinking, policies, programs and processes that drive organizational effectiveness. The Director regularly interacts with the Senior Leadership Team, Program, Operational, Professional, Corporate and Support Leadership to provide expert consultation and to action organizational change and culture development initiatives. Builds PHC’s strategic change and culture development capacity by creating a team of skilled professionals, overseeing the delivery of change management and culture development education and coaching for PHC leaders, and leads creation of an inventory of accessible change and culture development tools and resources.

Key organizational change projects include but not are not limited to strengthening organizational culture, and the transformation afforded by the move to the New St Paul’s Hospital & Health Campus. Provides senior project leadership to support the achievement of organizational directions, goals and objectives utilizing change and culture transformation expertise, communication, presentation, facilitation, conflict management and interpersonal skills to carry out their accountabilities.

Education and Experience:
A Master’s degree in Health or Business Administration, Leadership or Organizational Development or other related Master’s degree. Ten (10) years of related health care planning/operations experience, supplemented by strong mediation skills and the ability to motivate and influence leaders, physicians and volunteers to embrace and take action on change. Additional experience/training/skills in areas such strategic planning, communications, human resource management, leadership development, business and finance, quantitative/analytical skills.

Skills and Abilities:

• Demonstrated competency in the implementation of evidence-informed practice in areas such as organizational change, employee engagement, cultural transformation, business redesign processes, systems thinking, and learning and innovation.
• Demonstrated ability to assess, design, implement, and evaluate change initiatives and programs.
• Demonstrated understanding of complex, large-scale organizational environments and the opportunities and challenges presented by such environments
• Demonstrated ability to build, influence, and work with a variety of internal and external teams or partners.
• Demonstrated innovation, systems thinking and creativity in problem solving and decision-making.
• Excellent interpersonal skills and report presentation and writing skills.
• Demonstrated ability to communicate effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
• Ability to work effectively, both independently and as part of a team.
• Ability to critically assess policy and procedures and affect change.
• Ability to respond to changing priorities and unforeseen circumstances.
• Ability to provide leadership, guidance and direction to staff and the leadership team.
• Ability to effectively manage budget and staff resources.
• Ability to organize, prioritize and balance work.
• Ability to operate related equipment, including computer software applications.
• Ability to plan and establish courses of action for self and others that are results oriented.
• Ability to manages own work activities and delegates tasks to achieve maximum efficiency.
• Ability to champion new initiatives and the implementation process amongst team members.
• Ability to identify and implement improvements in work systems to ensure that the highest possible level of quality service is achieved.

• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.
• State-Of-The-Art-Facilities The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.

Your Day To Day:

• In collaboration with the Corporate Director, aligns and/or ensures the alignment of organizational change and culture transformation initiatives to PHC’s vision, strategic directions, goals and objectives. Supports organizational strategic and tactical direction setting and ensure the congruence of change initiatives with these directions.
• Creates and leads transformational change and culture development initiatives through planning, implementation, integration, evaluation and ongoing monitoring; provides skilled leadership throughout each step in the process at all levels in the organization and across all stakeholders. Leverages internal resources and supports across the organization to enable change, ensuring alignment to the organization’s key strategies.
• Leads the development, implementation and sustainment of expert practitioner-level change and culture development capability and capacity across PHC including skill development training for leaders to support desired culture.
• Leads the development and delivers / oversees the delivery of change management education and coaching for leaders across the organization (including SLT members) in roles with high involvement in leading strategic change.
• Builds change leadership and management capacity to sustain culture development.
• Partners closely with the Office of Strategy and Results to ensure alignment and integration with core strategic planning and project change management functions including associated standards, tools and templates.
• Leads PHC organizational development and change practitioners to evolve and mature an integrated spectrum of change and culture development tools, services and development opportunities broadly accessible and effectively utilized by various level leaders across the organization.
• Assesses, advises, provides and/or coaches others to provide strategic organizational change and culture development for highly complex, multi-stakeholder and multi-discipline transformational initiatives of strategic importance to the organization.
• Tracks change progress according to project plans and identified metrics. Monitors and reports on the status of change within projects and major barriers encountered. Makes decisions and recommendations regarding project scope and related changes required to facilitate a successful outcome. Implements or contributes to the implementation of effective processes to assess risk, identify risk mitigation strategies and monitors risk throughout the project lifecycle as it relates to the people side of change.
• Determines and manages key stakeholder relationships and liaises with key support areas and stakeholders to ensure strategic change outcomes are achieved and to negotiate/facilitate resolution of any impediments to progress and success. Negotiates with others internally in the organization and facilities consensus for advantages for resources/privileges/rights including initiative timelines and scope, regular and temporary staffing issues, and various employee-related effective dates.
• Works closely with Communications to develop communication strategies.
• Monitors national, regional and industry trends in organizational change and culture transformation, and identifies opportunities for improvement in PHCs realization of change initiative benefits. Provides briefings, reports, updates and communications to senior leadership, executive sponsors and Ministry of Health as required.
• Manages contractual relationships with external consultants as required.
• Provides leadership, supervision, guidance, and direction to staff. Hires and mentors staff, conducts performance reviews, handles discipline problems, and carries out terminations if required.
• Researches and develops the process, tools and techniques to effectively assess and manage the impact of transformational change on the organization.
• Performs other related duties as required

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.