Reporting to the Manager, Security Operations or designate, the Dispatcher, Security Operations operates a VOIP telephone switchboard for Providence Health Care and is responsible for monitoring security systems, including CCTV, and dispatching security personnel. Using sound judgement and critical thinking, the Dispatcher will dispatch Relational Security Officers to respond to emergencies and non-emergencies while following hospital policies and procedures.

We are seeking candidates who are detail-oriented, creative problem-solvers that thrive in dynamic, fast-paced environments. Only qualified candidates will be contacted. 

Education

• Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience.

Skills and Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize work.
• Physical ability to perform the duties of the position.
• Ability to operate related equipment.

• A competitive salary + benefits: $27.56/hour and employer-paid extended health care coverage 
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day: 

• Operates a VOIP telephone switchboard and a computer terminal to answer emergency and non-emergency calls. Determines nature, location, and urgency of call and dispatches relational security officer as necessary in accordance with established policies and procedures.
• Monitors various duress systems, and intrusion alarm systems, including CCTV security cameras, to identify risk, safety, and security hazards and responds according to established policies and procedures.
• Notifies appropriate personnel of reported security incidents, alarms and required maintenance needs.
• Ensures safety of relational security officers through timely status checks. Takes appropriate action when help is required, or an appropriate reply is not received.
• Prepares daily activity reports and periodic summary reports as required.
• Provides information, instructions and assistance to the public within scope of authority.
• Reports communications equipment malfunctions as required. Requests repairs on consoles, paging and related equipment according to established guidelines by methods such as contacting the Service Desk.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.