Are you an organized, detail-oriented individual who thrives in a fast-paced healthcare environment? Join our team as a Booking Clerk in the Surgical Ambulatory Clinics at St. Paul's Hospital!

As a Booking Clerk, you’ll be at the heart of clinic operations, responsible for a wide range of tasks, including:

• Scheduling and Booking: Coordinating outpatient appointments and admissions by interviewing patients, collecting personal information, and entering details into the health information system.
• Patient Communication: Contacting physicians' offices, sharing or requesting information, and providing patients with pre-appointment instructions as outlined by clinic procedures.
• Administrative Support: Generating operational reports from clinic statistics. Handling clerical tasks such as typing, filing, and maintaining office supplies. Sorting and distributing mail and managing documents (photocopying, faxing, and scanning).
• Reception Duties: Answering calls, welcoming visitors, and assisting hospital staff. Directing inquiries to the appropriate personnel and providing routine information.

Work Schedule and Location:
This position is on-site at St. Paul’s Hospital. Successful candidates must be available 2-3 days per week, Monday to Friday, between 8:00 AM and 4:00 PM. Additionally, 2-3 weeks of full-time availability will be required for orientation at the start of the role.

Next Steps:
Short-listed candidates will be contacted to complete assessments in typing, data entry, and medical terminology as part of the selection process.

Education

• Completion of Grade 12.
• Two years of recent or related experience in administration/clerical areas, or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. 
• Competitive pay: $27.10 per hour. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Your Day to Day: 

• Appointment Management: Schedules, books, adjusts, and cancels appointments for patients, including follow-ups, tests, and procedures. Provides patients with pre-appointment instructions.
• Coordination and Communication: Contacts doctors' offices, nursing units, and departments to request patient records and test results. Confirms appointments with patients and transmits medical information and test results to relevant parties.
• Patient Admission: Interviews patients to gather personal details, completes standard forms, enters information into systems, explains and obtains signatures on consent forms.
• Reception and Support: Answers calls, greets visitors, provides routine information, and escorts patients. Directs inquiries and messages to the appropriate personnel.
• File and Chart Management: Sets up, organizes, and maintains patient files, ensuring test results and required documents are included. Retrieves and reviews files for accuracy.
• Clerical Duties: Types correspondence, reports, and other materials. Handles data entry, photocopying, scanning, faxing, and meeting arrangements. Prepares OR booking packages when needed.
• Diagnostic Test Scheduling: Books appointments for diagnostic tests, such as Radiology or Lab, and provides instructions to patients.
• Downtime and Reporting: Manages downtime procedures and generates operational statistical reports by compiling data.
• Work Area Maintenance: Keeps the workspace clean and organized, following procedures for sanitizing equipment and surfaces.
• Other Duties: Assists with related tasks and projects as needed.

Join Us and Transform Your Healthcare Career! 

Apply today to seize this unique opportunity to specialize and advance your healthcare career within a supportive and growth-oriented environment. Be a part of our journey as we approach the grand opening of our new hospital, where you will play a key role in shaping the future of healthcare.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.