We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

Our Culture

Every Providence hospital, residence and clinic is committed to excellence in patient and family-centered care. At Providence Health Care, you will be a part of a diverse environment where all people are valued and respected. With our talented team of employees, you will help us to become a part of the future of health care in British Columbia.

Driven by compassion and social justice, we are at the forefront of exceptional care and innovation. As individuals within a mission-driven organization, many of us feel very close to our “why.” We are committed to social justice, compassionate care, and Truth and Reconciliation with Indigenous Peoples.

Providence Health Care is a proud recipient of:

• 2024 BC’s Top Employers
• 2024 Canada’s Top Employers for Young People
• 2024 Mosaic Employer Recognition Award

Providence Health Care’s new St. Paul’s Hospital Project – IT Program is hiring! We are looking for a Project Manager for our Systems & Innovation portfolio.

To learn more about the new hospital project, check us out here.

IT Program Vision: To be a national healthcare reference centre for best practice information technology solutions that enable patients and families, clinical professionals, academics, and research partners to improve the patient care experience.

The IT Program team prioritizes employee growth and learning opportunities. Team members are encouraged to develop career plans and are enabled to attend conferences, pursue certifications, and undertake additional training in line with their career plans. The team works under a hybrid model, with some requirements to maintain a presence at the office and at the construction site and some flexibility to work remotely.

This role ends in January 2026.

In this position, you will report to Kyla Nichol, Program Manager, Innovation, and be joining an exceptional, hardworking team. The IT Program Executive Director, Jordan Pope, leads the team through a strong vision and a wealth of redevelopment expertise.

A level of education, training, and experience equivalent to a Bachelor’s Degree supplemented by formal training in project management or relevant discipline, plus seven (7) to ten (10) years’ recent, related progressively responsible experience in implementing technology systems from business cases to specification development and implementation of large and/or complex technology system capital projects including experience in:

• implementing technology systems in an existing healthcare environment or within a new facility;
• patient relationship management and driving adoption of new technologies; and
• project management, and facilitating and managing consultation processes with stakeholder groups.

Project Management Professional Designation or in progress would be considered an asset.

Skills & Abilities

• Knowledge of technology systems capital project planning and implementation processes, including design, construction, and procurement within new hospital facility construction.
• Comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
• Broad knowledge of patient care delivery systems in primary, acute and community settings.
• Demonstrated track record of delivering high value projects (>$1M) on time and on budget
• Demonstrated ability to interpret construction drawings and construction specifications.
• Demonstrated ability to effectively manage planning, design, and construction technology system projects simultaneously.
• A passion for patient-centered care and improving healthcare delivery through innovation.
• Understanding of available resources for projects and applicable stakeholder groups including feedback and detailed analysis on project processes.
• Demonstrated leadership skills and the ability to lead and inspire staff, and build a team environment that fosters trust and respect.
• Demonstrated ability to supervise team members and provide direction to other staff, and consultants and contractors.
• Demonstrated ability to identify, plan, organize, prioritize, and implement projects in a timely manner in a dynamic project environment with changing priorities.
• Possesses business acumen and analytical skills to anticipate financial and business requirements and ensure effective use of resources.
• Strong organizational, interpersonal, customer relations, communication, and facilitation skills to develop and maintain strong relationships with key stakeholders.
• Demonstrated attention to detail.
• Ability to operate related equipment including related software applications.
• Physical ability to perform the duties of the position.

• The typical hiring range for this position is $106,026 - $132,533 CAD per year.
• A comprehensive health benefit package, including dental, vision, and life coverage.
• An orientation session and comprehensive onboarding to all new hires.
• A chance to grow professionally and personally, as part of a supportive team driven by innovation and the desire to address the future health needs of patients, families, and our communities.
• This position will be required to be hybrid with a minimum of 50% of working days on site (min. 2-3 days on site per week).

What You Will Do

The Project Manager, Innovation is responsible for overseeing and supporting the planning, design, and technology system implementation of complex projects for the New St. Paul’s Hospital (NSP) including project, planning, project management, communications, and contract management. The role also has responsibility for the integration of planning and design with the IMIT and clinical business models to ensure that the delivery of health services meet the NSP goals and objectives. The successful candidate will provide leadership by directing working groups, contractors, and consultants to ensure accountability, communication, and performance against project roadmaps. This portfolio currently consists of the following projects:

• Patient Connection Device – a patient-facing tablet like device that leverages integration to enable a seamless patient experience by bringing elements such as entertainment, education, video calls and translation to the patient bedside
• Digital Room Display - This device will display real-time information that is important for staff and visitors to know as they approach the patient environment, such as any IPAC precautions, risk of falls, violence, or any diet orders to consider, if bringing a patient food or drink. These devices are wall mounted, tablet-style devices at the entrance to patient areas e.g. patient rooms. An early implementation at the existing SPH facility will precede the NSPH deployment.
• NSP Patient and Staff Education Application Migration
• NSP Food Service and Retail Application Migration

1. Manages the planning and implementation of technology system projects against an established roadmap, from planning and design stages through to implementation and completion.
2. Establishes and leads working groups to gather input from stakeholders, drive decision making and support progress of progress against scope, schedule, and budget.
3. Contributes to resource planning based on needs of the project and project roadmap, including, where appropriate, directing and supervising assigned staff by assigning work, orientating staff, developing, and implementing appropriate staff development and retention plans; conducts performance evaluations.
4. Establishes effective communications channels to ensure stakeholders are fully engaged and aware of project status; provides frequent clear and concise reports regarding ongoing issues, progress updates, challenges, and opportunities.
5. Engages directly with patient partners to introduce and demonstrate new healthcare technologies, ensuring they understand and feel comfortable using them; cultivates strong, long-term relationships with patients to enhance their experience and promote continued engagement with our technologies.
6. Act as a key point of contact for patient partners, addressing concerns, answering questions, and providing ongoing support to ensure successful adoption and collaborates with clinical and technical teams to ensure patient feedback is effectively collected and communicated, leading to continuous improvement of the technology.
7. Carries out project plans according to established Providence Health Care project methodologies and systems to ensure successful and coordinated completion of project components by facilitating consensus with stakeholders. Monitors project charter, plans, budget, scope, schedule, expenditures, client satisfaction and risks; reports on variances and impacts to deliverables, and makes recommendations to NSP Project leadership to mitigate cost overruns, maintain adherence to allocated budgets and timelines, and ensure delivery of a successful project.
8. Leads business plan development for projects through the preparation of feasibility studies and/or technical analysis and solution development, development of the project charter, functional requirements, scope and design concepts, budgets, and implementation planning.
9. Collaborates with operational stakeholders to align and integrate the IMIT and clinical business model with the facility design.
10. Monitors all planning and project activities to identify areas of overlap, conflict, and coordination, and liaises with site and other staff to identify, recommend and implement management strategies. Engages, collaborates with, and provides work direction to consultants, IMIT, operational staff and construction contractors to ensure strong and effective communication between on-site work groups.
11. Reviews and signs off schematic designs, design development documents, and working drawings and specs for technology systems functionality, attainment of program/facility needs, adherence to technical standards and specifications, efficiency and cost-effectiveness of the design solution, consistency with best practices, IMIT sustainability, and building code compliance. Leads and/or facilitates all stages of technology system project implementation during construction and operational commissioning.
12. Leads the engagement of professional consultants and contractors with support from Procurement; manages established contracts and oversees performance to ensure that consultants and contractors complete on obligations and deliverables; negotiates changes and resolves disputes within authorized limits.
13. Establishes and maintains a network of relationships and influence to promote NSP interests and issues and to influence decision making affecting project outcomes with internal groups/departments. Monitors adherence to established quality control/risk management protocols. Identifies, communicates, and works with appropriate stakeholders to mitigate potential risk management issues. Manages ongoing customer relations. Ensures NSP interests are represented in resolution of problems.
14. Responsible for monitoring approved project budgets and reporting variances.