The Providence Health Care’s Health Information Management Administration team is hiring!

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

Learn more about the Health Information Management team, check us out here.

What does the Health Information Management team do?

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at Health Organizations sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health.

Approximately 1,450 staff working the following Service Areas: Registration, Records Management, Transcription Services, Health Information Exchange, and Coding.​ Additional Corporate Services include: Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development and we aim to support our teams to flourish.

What you'll do:

The Patient Registration Clerk does the important first stage of the Health Information Management the position involves:

• Great patients as they enter facilties
• Processes the registration of patients (including inpatients, outpatients, ambulatory care patients and emergency patients)
• Process preadmissions, admissions, and discharges, print, review and/or maintain list of available beds
• Liaises with and/or receives information from nursing/physician personnel on unit regarding bed assignment 

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Candidates for casual opportunities must have open availability.

If you are hesitant on applying or are unsure if you meet the requirements: apply anyway! We are constantly searching for great applicants who will fit into our culture at PHC. We are determined to help find the perfect job fit for you.

• Competitive salary as per the FBA Collective Agreement, $27.10/hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.

Your Day to Day:

• Interviews patients and families to gather registration information and processes preadmissions.
• Completes and forwards registration forms, obtaining signatures as needed, and prepares patient identity bands.
• Uses HealthNet or PharmNet to determine or assign patient healthcare numbers (PHN) and print medication profiles.
• Receives payments for non-resident and self-pay charges, issues receipts, and explains hospital policies.
• Maintains and reviews available bed lists, coordinates bed assignments, and updates bed booking rosters.
• Handles patient transfer requests and directs callers to appropriate facilities or personnel.
• Responds to patient and visitor requests for information and directions.

Join Us and Transform Your Healthcare Career!

Apply today to seize this unique opportunity to specialize and advance your career within a supportive and growth-oriented environment. Be a part of our journey as we approach the grand opening of our new hospital, where you will play a key role in shaping the future of healthcare.