What You Will Do

The Clinical Informatics Specialist is responsible for implementing the PHC direction for development, maintenance, and sustainment of current and future-state health information systems to improve clinical processes. The position bridges the gap between clinical care and technology by meeting with system users to understand workflows, articulate clinical requirements and lead the business analysis for clinical informatics work design and to identify improvements and changes to systems and processes.

The Clinical Informatics Specialist works within Professional Practice, and with related staff and service providers, to adapt, implement and sustain the PHC strategy to incorporate clinical content into the health information system. Serves as a clinical resource responsible for supporting clinicians towards best practice clinical informatics through advice, counsel, and education to ensure optimal usage and understanding. Provides troubleshooting and support to end-users, monitors, and assists with resolution of incidents, develops and maintains documentation, supports data integrity and standardization activities, and communications changes to system users. May provide work direction and support to other team members such as Clinical Analysts, Clinical Informatics Analysts, etc. Acts as a liaison with Professional Practice and IMITS on the development of solutions and issue resolution. Participates in project planning and leads and/or participates in internal/external working groups and committees in support of PHC or regional clinical informatics projects.

• Participates in systems reviews and needs assessments. Meets with system users to better understand current-state workflows, analyze clinical requirements, and identify opportunities for improvement through changes to systems and processes. Translates clinical processes into technical system solutions to meet clinical needs and documents future-state workflows.
• Informs the design of new and existing clinical information technologies in accordance with organizational priorities and best practice standards through collaboration with departments and projects within PHC and peer health organizations. Understands and champions the importance of enterprise design.
• Evaluates solutions for effectiveness in collaboration with other departments to support the development of technologies that optimally meet clinical needs and are compliant with best practice standards across all health care disciplines
• Participates in the development of project plans and related documents to support clinical informatics projects in all phases of the systems development life cycle.
• Supports the implementation of computer and communications technologies and clinical change initiatives that enhance evidence-based clinical practices, access to patient/client information and clinical documentation via the Electronic Health Record (EHR).
• Provides on-site or remote application troubleshooting to a wide variety of end users. Acts as a resource to staff to ensure quality of data and consistent practices.
• Monitors the resolution of incidents arising from clinical utilization problems with the relevant applications, practices or procedures by methods such as gathering information from users, identifying trends and communicating with technical support staff, designated program staff and management to assist with the resolution of issues.
• Leads and participates in steering committees and working groups for PHC or regional informatics projects. Assesses and documents options and presents them to clinical and operational leaders for decision-making.

What You Bring

Education, Training, and Experience

• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives, or currently practicing registration as a Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives.
• Minimum of three (3) to five (5) years’ experience in a health care environment, including extensive experience with related computer technology, clinical informatics, clinical change management, and project leadership.
• Experience implementing/supporting integrated clinical system environments an asset.
• Travel between sites requires access to a vehicle and a valid BC Driver’s License for which mileage will be reimbursed in accordance with the collective agreement.

Skills & Abilities

• Basic understanding of data, clinical information and how these are operationalized within the Electronic Health Record (EHR) to create knowledge.
• Demonstrated knowledge and skill in the provision of evidence-based practice in a clinical setting.
• Demonstrated experience with functional requirement assessment.
• Maintains a broad knowledge of clinical process, clinical services delivery and patient/client satisfaction determinants across the organizations.
• Uses exceptional interpersonal and communication skills to share information, and collaborate with a variety of internal and external stakeholders to arrive at best overall solution.
• Ability to develop system implementation and training programs and strategies.
• Ability to lead, coach and mentor others.
• Uses effective leadership, facilitation, persuasion, and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.
• Demonstrated ability to create and execute plans and ensure timelines are met while working with a variety of individuals/groups.
• Exercises initiative, self-direction and problem-solving abilities to identity gaps and opportunities for improvement.
• Maintains a strong sense of ownership and a results-oriented attitude to continually improve processes, enhance efficiency and contribute to overall clinical and organizational success.
• Advanced computer skills with current multiple applications relevant to the role.
• Physical ability to perform the duties of the position.
  
  

What We Offer 

• A competitive salary: The salary range for this position is $49.20 - $63.47 per hour, depending on experience. 

• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. 

• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. 

• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

• Hybrid work opportunity. 

• A comprehensive health benefits package including dental, vision, and life insurance as well as pension. 

Your Day to Day 

1.Participates in systems reviews and needs assessments. Meets with system users to better understand current-state workflows, analyze clinical requirements, and identify opportunities for improvement through changes to systems and processes. Translates clinical processes into technical system solutions to meet clinical needs and documents future-state workflows.
2.Informs the design of new and existing clinical information technologies in accordance with organizational priorities and best practice standards through collaboration with departments and projects within PHC and peer health organizations. Understands and champions the importance of enterprise design.
3.Evaluates solutions for effectiveness in collaboration with other departments to support the development of technologies that optimally meet clinical needs and are compliant with best practice standards across all health care disciplines.
4.Participates in the development of project plans and related documents to support clinical informatics projects in all phases of the systems development life cycle.
5.Supports the implementation of computer and communications technologies and clinical change initiatives that enhance evidence-based clinical practices, access to patient/client information and clinical documentation via the Electronic Health Record (EHR).
6.Disseminates information regarding system changes to end users.
7.Provides on-site or remote application troubleshooting to a wide variety of end users. Acts as a resource to staff to ensure quality of data and consistent practices.
8.Monitors the resolution of incidents arising from clinical utilization problems with the relevant applications, practices or procedures by methods such as gathering information from users, identifying trends and communicating with technical support staff, designated program staff and management to assist with the resolution of issues.
9.May provide work direction and support to other staff such as Clinical Analysts, Clinical Informatics Analysts, etc.
10.Leads and participates in steering committees and working groups for PHC or regional informatics projects. Assesses and documents options and presents them to clinical and operational leaders for decision-making.
11.Collaborates with IMITS teams and other departments to support clinical information systems testing.
12.Identifies user-learning needs and coordinates the development, implementation and evaluation of education tools and programs to meet the learning needs of electronic health information system users.
13.Assists in developing and implementing consistent interim and permanent solutions to identified informatics issues ensuring continuous quality improvement through regional standardization of clinical documentation. Collaborates with members of the PHSA IMITS department and other organizational programs/departments and partner affiliates related to system wide practice and workflow change initiatives, practice innovation and redesign, documentation/nomenclature standards and the electronic health record.
14.Participates in error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency.
15.Acts as a liaison between Professional Practice, IMITS, end users and other stakeholder groups to ensure information technology provides the best opportunities to support clinical practice, education, administration, and research.
16.Maintains familiarity with health care industry developments in clinical informatics, participates in advising on implementation of related standards, tools, and processes within PHC.
17.Develops a plan for ongoing professional growth as it relates to clinical informatics.
18.Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
19.Performs other related duties as required.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.  

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. 

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.